Effective Date: February 12, 2026

1. Agreement to Terms

By accessing or using Formidable ("Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service.

If you are using the Service on behalf of an organization, you represent and warrant that you have authority to bind that organization to these Terms.

2. Description of Service

Formidable is an AI-powered platform for creating dynamic forms and data workflows. The Service enables users to generate, modify, and publish forms through conversational AI interfaces.

The Service is under active development. Features, functionality, and pricing are subject to change. While we implement reasonable measures to protect your data, we recommend maintaining backups of any data you consider critical.

3. Account Registration

To use the Service, you must create an account. You agree to:

Provide accurate, current, and complete registration information;
Maintain the security of your account credentials;
Promptly notify us of any unauthorized access to your account;
Accept responsibility for all activities that occur under your account.

You must be at least 18 years of age to create an account. We reserve the right to refuse service, terminate accounts, or remove content at our sole discretion.

4. Paid Services and Payment Terms

4.1 General

Formidable offers both free and paid tiers. Paid services include one-time purchases (such as Form Passes) and recurring subscriptions. Details of what is included in each paid offering are described on our website at the time of purchase.

Payments are processed by Polar Software Inc ("Polar"), which acts as the Merchant of Record for all paid transactions. When you make a purchase, your payment relationship is with Polar. Polar handles payment processing, invoicing, tax collection, and remittance on our behalf.

4.2 One-Time Purchases

One-time purchases (such as Form Passes) grant access to additional Service features as long as the Service operates. One-time purchases are not recurring and do not automatically renew.

4.3 Subscriptions

Subscriptions are billed on a recurring basis (monthly or as otherwise specified at the time of purchase). Your subscription renews automatically at the end of each billing period until you cancel. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing period. No refunds are provided for partial billing periods.

4.4 Prices and Taxes

All prices are displayed at checkout. Applicable taxes (VAT, sales tax, GST) are calculated and collected by Polar based on your location.

5. Right of Withdrawal (EU Consumers)

If you are a consumer in the European Union or European Economic Area, you have the right to withdraw from a distance purchase within 14 days of the date of purchase, without giving any reason.

If you request that the Service begins immediately upon purchase (which you may consent to during checkout), and you subsequently exercise your right of withdrawal within the 14-day period, you will owe a proportionate amount for the service already received. The proportionate amount is calculated based on what has been provided up to the point you notify us of your withdrawal, in comparison with the full coverage of the contract.

To exercise your right of withdrawal, contact us at legal@formidable.software with a clear statement of your decision to withdraw. We will process any applicable refund within 14 days of receiving your withdrawal notice.

6. User Content and Data Ownership

"User Content" means any forms, configurations, designs, and other content you create using the Service. "Submission Data" means any data collected through forms you publish.

You retain all ownership rights to your User Content and Submission Data. By using the Service, you grant us a limited, non-exclusive license to host, store, and process your User Content solely for the purpose of providing and improving the Service.

7. AI Processing

The Service utilizes artificial intelligence to assist with form creation and modification. You acknowledge and agree that:

Content you provide for form generation purposes (such as descriptions, instructions, and modification requests) may be processed by AI services;
Submission Data collected through your published forms is NOT transmitted to or processed by AI services;
AI-generated outputs are provided "as-is" and you are responsible for reviewing and validating any AI-generated content before use;
We do not guarantee the accuracy, completeness, or fitness for purpose of AI-generated content.

8. Acceptable Use

You agree not to:

Use the Service for any unlawful purpose or in violation of any applicable laws or regulations;
Create forms that collect data in violation of applicable privacy laws;
Upload, transmit, or distribute any content that is illegal, harmful, threatening, abusive, defamatory, or otherwise objectionable;
Attempt to gain unauthorized access to the Service or its related systems;
Interfere with or disrupt the integrity or performance of the Service;
Use the Service to send spam or unsolicited communications;
Reverse engineer, decompile, or disassemble any aspect of the Service;
Resell, sublicense, or otherwise commercially exploit the Service without our prior written consent.

9. Communications

By creating an account, you agree to receive transactional communications from us, including:

Account notifications and security alerts;
Service announcements and important updates;
Changes to these Terms or our policies;
Product feedback requests, surveys, and research invitations related to improving the Service.

These communications are necessary for the operation of your account and cannot be opted out of while maintaining an active account. However, you may opt out of product feedback and survey communications at any time by using the unsubscribe link included in such emails.

Marketing and promotional communications require your separate, explicit consent and may be opted out of at any time.

10. Intellectual Property

The Service, including its design, features, functionality, and underlying technology, is owned by Formidable and protected by intellectual property laws. These Terms do not grant you any rights to use our trademarks, logos, or brand features without prior written consent.

11. Service Modifications and Discontinuation

We may modify, update, or discontinue the Service (or any part of it) at any time. If we make changes that materially and negatively affect your access to or use of paid features, we will provide reasonable advance notice via email or through the Service. In such cases, you may terminate your paid subscription or request a refund for affected purchases by contacting us.

If we discontinue the Service entirely, we will provide advance notice and make reasonable efforts to allow you to export your data (including form definitions and submission data) before the Service becomes unavailable.

12. Disclaimer of Warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY. WE DISCLAIM ALL WARRANTIES, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ACCURACY.

WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT DEFECTS WILL BE CORRECTED.

13. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL FORMIDABLE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, DATA, USE, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICE.

OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIMS ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED EUROS (€100).

NOTHING IN THESE TERMS SHALL EXCLUDE OR LIMIT LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE, FRAUD, OR ANY OTHER LIABILITY THAT CANNOT BE EXCLUDED OR LIMITED UNDER APPLICABLE LAW, INCLUDING YOUR STATUTORY CONSUMER RIGHTS.

14. Indemnification

You agree to indemnify, defend, and hold harmless Formidable and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising out of or related to your use of the Service, your User Content, your violation of these Terms, or your violation of any rights of a third party.

15. Termination

We may suspend or terminate your access to the Service at any time, with or without cause, and with or without notice. You may terminate your account at any time by contacting us.

Upon termination, your right to use the Service will immediately cease. Provisions of these Terms that by their nature should survive termination shall survive, including ownership, disclaimers, indemnification, and limitations of liability.

16. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of material changes by email or through the Service. Your continued use of the Service after such notification constitutes acceptance of the modified Terms.

17. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of Sweden, without regard to its conflict of law principles. Any disputes arising out of or relating to these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of Sweden.

If you are a consumer, nothing in these Terms affects your mandatory statutory rights under the laws of your country of residence.

18. Dispute Resolution

If you have a complaint, please contact us first at legal@formidable.software. We will do our best to resolve the issue directly.

If you are a consumer in the EU, you may also contact a certified dispute resolution body. A list of certified bodies is available at the European Commission's consumer redress website.

19. General Provisions

These Terms constitute the entire agreement between you and Formidable regarding the Service.
Our failure to enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.
If any provision of these Terms is found to be unenforceable, the remaining provisions shall remain in full force and effect.
You may not assign or transfer these Terms without our prior written consent. We may assign these Terms without restriction.

20. Contact

For questions about these Terms, please contact us at legal@formidable.software.